Diploma in Business Process Services

This programme will channel, nurture and develop school leavers for the BPS/BPO sector by providing them with the necessary skill sets.

overview

This programme will channel, nurture and develop school leavers for the BPS/BPO sector by providing them with the necessary skill sets. A successful programme can only be the outcome of candid and focused discussions with industry and line managers that know the job, tasks, flow inside out but also know what the common pitfalls and challenges are. Along with the core modules, students will also get an exposure to the industry through work-integrated learning.

key facts

Duration

Full Time: 2 Years (4 Semesters)

Starting

March 2025

Location

Ebene Campus

Entry Requirements

3 credits at SC level or GCE ‘O’ Level, in different subjects in up to two sittings.

Course Content

Year 1

Semester 1
Business English Skills
Digital Skills
Introduction to Basic of supply Chain
Basics of Finance and Accounting
Business French
Competency Skills 1

Semester 2
Introduction to Business Process Outsourcing
Insurance in the BPS sector
Cyber Laws and Ethics
Management Principles
Project Management in BPS

Year 2

Semester 1
Operation and Logistics Management
Information Systems and Security
Six Sigma Lean Management
Procure to Pay
Human Resource Management in BPS
Competency Skills 2

Semester 2
International Business Management
eBusiness Management
Work Base Learning
Capstone project

Awarding Body

Polytechnics Mauritius Ltd

Career Opportunities

Upon completion of the programme, successful student will have the right skillsets to take up roles, within BPS/BPO sector, such as:

  • Business Process analysts
  • Business Process Supervisors
  • Process Compliance Officers
  • Business Process Consultants
  • Helpdesk Supervisors

Fees

The cost of the course will vary according to the mode of delivery (full time/part time) you will opt. We are one of the institutions offering the same course at a very affordable price that suit your budget. Should you wish to sit for an examination, additional fees will be applicable depending on the examination centre.

Application Fee: Rs 1,000

Admin Fee: Rs 6,500

If you have not completed any recognised Diploma or Degree before, then you will definitely enjoy the privilege under the Free Tertiary Education Scheme (FTES) for the whole duration of course, offered by the Ministry of Education, Tertiary Education, Science and Technology. Only Application and Administration fee will be applicable.

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