Professional Front Office Operations

overview

In the field of Front Office Operations constant improvements are required to meet and exceed guest’s expectations. As such, a blended learning approach combining both practical and theoretical sessions have been adopted where students are familiarized with the Property Management Systems (PMS) combined with lectures by experts in this field. If you want to take a career in Front Office Operations this course will help you achieve your ambitions.

key facts

Duration in Time

40 Hours

Location

Montagne Blanche Campus

Target audience

Hotel staffs & School Leavers

Objective/ career prospect

This course is designed to introduce the systems and procedures used in the front office department of the hotel industry together with insights on key roles and responsibilities of staff.

Course Content

  1. Introduction to Front Office Operations
  2. Reservation Procedures
  3. Check-in procedures
  4. Occupancy stage
  5. Check-out procedures
  6. Night audit
  7. Front office accounting
  8. Safety and Security
  9. Guest services and communication