Quality Assurance & Standard Operating Procedures

overview

This course is designed for hospitality professionals to have an understanding of the process of managing quality and managing services. It includes of standard operating procedure, internal and external quality assurance methods.

key facts

Duration in Time

30 Hours

Location

Montagne Blanche Campus

Target audience

Tourism & Hospitality Professionals

Objective/ career prospect

The learner will be able to introduce the standard operating procedures for the operations department; Learn about the internal quality systems for maintaining and achieving standards; Understand the productivity standards & study the external quality systems for maintaining and achieving standards.

Course Content

  1. Organisation commitment to Quality Assurance
  2. Quality Management System Implementation
  3. Customer Focus
  4. Handling of Guest complaints
  5. Introduction on Standard Operating Procedures
  6. Operations deparment
  7. Documentation
  8. Record of non-conformances
  9. Quiz